The Home Depot Penfield/Rochester Store in Rochester, NY 14625 (2024)

Friendly Employees, well organized stire

They make it easy to come in and pay my bill and help me with whatever I need for my business anywhere from signs, to building something for my plant displays to cutting wood for a planter. Etc. I'm an Interior Scraper so anything plant related that I need to build or mulch, plants or signage I can accomplish here at Home Depot

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Mark—Employee Extraordinaire

Mark should be Employee of the Year. Please read my comments under photo.

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The best customer service experience I've ever had

I'm from out of town. I was traveling to visit family and we stayed in the area the night previous, and my car window was smashed in a burglary. I had no tools and no idea how to get back on the highway without a car window. Walking into Home Depot, Todd greeted us and when I explained our situation, he took charge to help us measure the window, pick out the plexiglass, work with his management team to provide the tools to cut the plexiglass, and even helped me install the plexiglass. Todd is an everyday hero working at Home Depot. He doesn't wear a cape, but he does wear a big smile. Todd exemplifies the ideal of above-and-beyond customer service and he is a major asset to this organization. All the while helping us, his professionalism and mannerisms were on display - picking up misplaced items instead of walking past them, helping another co-worker move a burdened cart on our way to measure in the parking lot, all the little things. Anthony, the manager also exemplified unique leadership in his support for our unique situation, providing the tools, the support, and the time to take care of us and get us back on the road. Faith in humanity restored after our difficult situation. Couldn't say enough about this staff.

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Always have what you want

Got a new battery operated mower today … on sale … great customer service… free home delivery… can’t beat that…

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Outstanding Customer Service

Alfred in flooring provided outstanding customer service

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Very helpful staff at Home Depot

I have been a customer of your stores and have always been satisfied with the good attentions of your people to assist me in my home repairs projects for over seventy years now.

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Emerald Jansen is a knowledgeable and helpful employee!!

She helped us with our condominium upgrade which we were having trouble accomplishing in Ft. Myers. Now on our way to a successful remodel.

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They had what I wanted in stock!

My gas hot water heater died last night, and I had to find one today. Home Depot at this location had exactly what I wanted/needed. The store assistants were super friendly and helpful! I really received personal care!

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Great customer Service and shopping experience!!!

This location exemplifies what customer service should be! We always have a positive experience shopping at this location! George helped us yesterday and would always choice to go back to this location to shop based upon his customer service and friendliness of him and the rest of the staff at this location!

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Paint

Steve and Kevin in paint were very helpful as was the store manager

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