The Home Depot Watertown Store in Watertown, MA 02472 (2024)

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Wendy was a big help getting out of the store quickly

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Horrible experience

Don't know why HD can't upgrade to Tap credit card transactions

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Our Favorite Home Depot

Out of all the Home Depot’s in New England, the Watertown Store is 2nd to None

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Helpful staff and great plants

Nice to be able to run in and grab what you need. And the online pickup is perfect if you don't have time.

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Great Home Depot

Awesome store with lots of great tools at great prices! Highly recommend!!

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WATERTOWN STORE HANDLED A RETURN AND I BOUGHT A NEW PRODUCT

The cashier, a lady and a gentleman acted to gether to return a defective product-to understand hwy and what needed to be reported, and gave the confidence to buy another product- not on sale-expensive, but actually helpful to my project needs.

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Customer service was atrocious

I had bought two separate items, one for which I got a discount, and another which was for the full price. Since I did not need two of the same, I decided to return the more expensive item. The cashier had a different idea. The cashier said that she could only see the cheaper item and therefore proceeded to refund me for the cheaper item, cheating me of the discounted price. When I tried to explain to the cashier, she gaslighted me and told me that the full price had been reduced, so I was entitled to the reduced price only. To reiterate, I was returning the more expensive of the two identical problems. The customer service representative was either completely unable to understand a simple transaction, or they were looking to save the store money.

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Somewhat a little fast

The workers as usual look miserable in the morning like you don’t greet nobody you don’t even thank people and they act like they’re doing us a favor treat us like animals sometimes but it’s upsetting to deal with that every morning like if you don’t like your job just quit I’m sure they are people that are happy that will more likely to help people with their services and needs

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Great customer service. on this visit!!!.

I haven't in the past been very fortunate to receive such great service.I would like to make it clear that it was in the evening.I normally shop at this location during the day, and the staff are horrible, lazy, and not helpful at all. Employees like Cavan and Gregg should be praised for their work.ethics.

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Big store with a ton of inventory

Alot of stuff a ton of inventory but a lack of knowledge and accessibility to inventory by new associates

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