The Home Depot Bandera Rd Store in San Antonio, TX 78249 (2024)

Be careful, the manager has no interest in being honest and fair to customers

There was a mid-aisle display for Ryobi tool with all kinds of power tools, and on top, a display touting a rebate of $70 for purchases of $249 and more. I took a tool from there, plus batteries, but even after talking to the manager, they refused to give me my rebate because there was a small illustration of a few tools below the rebate table and my tool, though in the display, was not in the illustration. See the picture, this makes no sense, I bought the fast charger at the bottom right of the display, $79, plus 2 batteries for $199, total $279, and the manager pretexted the very small pictures right below the white and red table of rebates saying Save More with the arrow pointing down.

by

Robert is a Superstar!

I stopped into Home Depot about 20-30 minutes before the store closed and needed 12 key copies for friends and family, as I would be traveling for an extended trip. Robert was so kind to help me and I greatly appreciated him taking time out of his nightly closing responsibilities to attend to me. I know making key copies can be time-consuming, but he seemed unbothered and happy to help. When he noticed the store was out of one particular key type I needed, he even took the extra step of double checking inventory and finding 4 more keys for me. Additionally, he went above and beyond to check the culebra store and let me know they had the final key I needed to complete my request. In the grand scheme of things, I know this is such a small request / task, but Robert truly made my night and took an important thing off my ‘to-do list’ along with the stress that comes with it, before my upcoming travels. Thank you for all your help, Robert, and thank you for making me feel like a valued Home Depot customer.

by

Excellent Customer Service

Giselle was very friendly & was the first person to greet me in the store. She helped me find everything I needed! The fly traps I wanted were out of stock on the shelf but in stock in the overhead storage. She took the time to get the ladder to grab them for me.

by

High professional employee -Gil

Every time we are shopping from this store we get a great help, advice and guidance by the one of expert employee, his name is Gilbert Garcia.. He always available and willing to help. We are really appreciate his work and dedication. Thank you Gil!!

by

What we needed but no support for store credit!

We had a coupon for $15 off $100 or more. Purchase was $247 and we wanted to use a ~$30 store credit from a return from visa gift card, but it would not go through. The cashier even said it does not show that exception, but I did not want to hold up the people behind me. Went inside and tried to order some grill parts from the store, but was also told I could not use the store credit, even though I was in store.

by

Get more depending on the store location

I live nearest the Boerne Texas store, but I'd say 30% of the time I need to drive the Bandera rd store in San Antonio because that location just has more than the Boerne location.

by

Great Customer Service

Today I was in the area so I stopped by bandera HomeDepot instead of the Culebra location and felt so welcomed and was able to get help from Caroline. She is amazing with her customer service skills. I was able to choose with her guided help. Thank you Caroline! I found my new store!!

by

Always a great visit

Our local HD is always a great experience from being greeted, to the return/customer service desk and helpful associates.

by

Don't expect help loading heavy items

Purchased 14 bags of concrete mix. Had to ask twice for help loading. It took 32 minutes after purchase to get this done. I am 76 years old and should not have to ask for help.

by

Customer service varies from employee to employee

I usually have to find what I need on my own, or ask for help and then the level of customer service varies employee to employee. Rarely do they offer help in locating at another store, I'm told I need to go online to order something. There should be a way for them to help customers order it in store.

by