Buy Online Pick Up in Store,
Macy's offers you the option to Buy Online, Pick Up in Store with no shipping fee. Here’s how it works:
- Add to bag & select Pick Up at checkout. If you don't see that option, try switching to a different store location.
- The selected store receives your order
- Your merchandise is selected from the store's current inventory and prepared for pickup.
- Select merchandise will offer Ship to Store Pickup which are products not currently in the store and will need to be shipped to the selected store.
- You'll get an email as soon as your order is ready for pickup
- You now have the option of Curbside Pickup by clicking the button in your email or go inside to the designated pick up area mentioned in your confirmation email.
For most store locations, if your order is placed by 4:00 PM in your local time zone, it will be ready for pickup that day.
Ship to Store Pickup orders will be ready 5-8 business days after your order is confirmed.
Your order confirmation will provide you with a "held until" date. If your order isn't picked up within the provided seven-day timeframe your order will be canceled and your account will be issued a full refund. Credit may take up to 3 to 5 business days depending on your issuing bank
Searching for Buy Online, Pick Up in Store eligible products is simple.
- Using the search bar on macys.com enter the product name or description you are looking for
- Once your results populate, you will see the "Pick Up at" checkbox in the Delivery & Pickup filters. Curbside availability will also be shown here.
- Clicking the checkbox will update your search to show only Pick Up in Store products for the listed store.
- You can always change the store location by simply clicking on the named store and following the Select A Store feature to search using a different Macy's location
There are a few ways to update the Macy's Shop Your Store location that you wish to order and pick up from. Keep in mind you cannot change the pick up location once your order is placed.
Option 1: Shop Your Store banner
Hover or click on the Shop Your Store banner in the top right of macys.com. Navigate down to Change Store and click. Follow the Select A Store feature to locate your desired Macy's location.
Option 2: Search & Filter
Using the search bar on macys.com enter the product name or description you are looking for. Once your results populate, you will see the "Pick Up at" checkbox in the Delivery & Pickup filters. Click on the listed store and follow the Select A Store feature to locate your desired Macy's location.
Option 3: Your Bag
Once inside Your Bag, you will see the option to "Ship It" or "Pick Up Today" (if available). To update the store location, click on the listed store and follow the Select A Store feature to locate your desired Macy's location.
Note: Select Ship to Store products will offer "Pick Up in 5-8 Days". These are items that are not currently within store inventory but are being shipped to the store. You will receive an email once your order is ready for pickup in the same manner as same-day pick up.
- Pickup notification email (includes barcode)
- Valid government-issued ID (driver's license, passport, or military ID).
You are able to designate an alternate pickup person on your order. They must be the person listed on your order and provide the confirmation email and ID.
Your ID may be swiped at the register for security and verification measures.
Internal pick up locations will vary by store. Instructions with a precise location will be included in your pickup notification email. You also have the option to choose Curbside pick up (where available) by simply clicking the Curbside option in your confirmation email when you are on the way.
After you place your order, you have 15 minutes to make changes or cancel it.
Click Here to Change or Cancel Order
Your order will be held for pick up for seven days. If your order isn't picked up within seven days, your order will be canceled and your account will be issued a full refund. Credit may take up to 3 to 5 business days depending on your issuing bank. You may contact your pick up store and advise that you no longer wish to pick up the order once you get your confirmation email that your order is ready.
Gift wrap
Gift wrap options vary by location, but may be available at the time of pickup.
Trying on your item
Fitting rooms are always available for you to try on your items.
Registry items
You can purchase gift registry itemsfor in-store pickup.
FAQs
For most store locations, if your order is placed by 4:00 PM in your local time zone, it will be ready for pickup that day. Ship to Store Pickup orders will be ready 5-8 business days after your order is confirmed.
How do I speak to Macy's customer service? ›
If you have any questions, contact Customer Service at 1-800-BUY-MACY (1-800-289-6229). 6. Macy's will not be liable for any delays in the receipt of any messages sent to your mobile phone device as delivery is subject to effective transmission from your network operator.
Can someone else pick up my Macy's order? ›
If you place an order online, you are the primary pickup person. If you believe that you may not be able to pick up the order, you can designate an alternate pickup person during Checkout. These are the only two people who can pick up the order.
How to check if something is available in store macys? ›
To find if an item is available—including if it comes in your size and color—at your designated Macy's store, just use the Free Pickup option. Here's how it works: Enter a product name or description into the main search tool at the top of the page; select the magnifying glass and your merchandise results will appear.
Does Macy have a live chat? ›
How do you call out of Macy's? ›
If within 24 hours of shift start time, the Callout button is active. Click on the Callout button. Follow the prompts and click the appropriate answer to any question. You will see a confirmation message that your shift is now available for pick-up.
What is the phone number for Macy's dispute department? ›
Do not use this form to dispute items from a lost or stolen card. Instead, call us at: 1-866-282-8697. I may have received along with details of my attempts to resolve this matter with the merchant.)
Can you order macy's online and pickup in store? ›
Ship to Store Pickup orders will be ready 5-8 business days after your order is confirmed. Searching for Buy Online, Pick Up in Store eligible products is simple. Once your results populate, you will see the "Pick Up at" checkbox in the Delivery & Pickup filters.
What is an alternate pickup person? ›
Orders must be picked up by the original customer who purchased the order, unless an alternative pickup person was added prior to placing the order. To add an alternate pickup person, you'll need to add the first name, last name and email address (optional) of the person who will pick up the order.
Can someone else pick up your click and collect order? ›
Yes, you can nominate someone to collect the goods on your behalf when placing your order.
Macy's stores closing 2024: List of impacted locations as layoffs loom for thousands
- Bayfair Center, San Leandro, California.
- Simi Valley Town Center, Simi Valley, California.
- Governor's Square, Tallahassee, Florida.
- Kukui Grove Center, Lihue, Hawaii.
- Ballston Quarter, Arlington, Virginia.
Did you know the average retail store's inventory accuracy is about 65%? That's according to the Auburn University RIFD Lab. That sounds like a ridiculously low number, right? Most people would assume this number insinuates that 40% of a store's inventory is unaccounted for.
How long does it take to receive a Macy's order? ›
Standard Delivery
| Standard Order Placed On | Standard Order Shipped By | Expected Delivery |
| Sunday | Tuesday | 1 - 5 business days later |
| Monday | Wednesday | 1 - 5 business days later |
| Tuesday | Thursday | 1 - 5 business days later |
| Wednesday | Friday | 1 - 5 business days later |
4 more rowsThe most important live chat etiquette rules:
- Keep your response times short.
- Start with a friendly greeting.
- Add a personal touch.
- Listen to the person on the other end.
- Adjust the tone of your messages.
- Show empathy and understanding.
- Know when to apologize.
- Focus on your customer's problem.
Macy's is expanding its partnership with FIT:MATCH to include the company's body-scanning bra fitting experience in 10 retail locations.
What is Macy's corporate phone number for complaints in the USA? ›
What if my Macy's order says delivered but not received? ›
The quickest and easiest way to get assistance with your order issue is by clicking the Chat Online link at the bottom of the page. Our Virtual agent is available 24 hours a day and can assist with shipment issues such as: Package not received.
How do I dispute a charge at Macy's? ›
How do I dispute Unauthorized or Fraudulent charges on my Macy's Account? Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-888-257-6757 (TTY: 711) or sign-in to My Account on macys.com. After you report the activity, let us take it from there.
What is the phone number for Macy's ask HR? ›
If you need further assistance, please contact H/R Services @ 1-800-234-6229. 18.
