Reviews
(262 reviews)
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1.0
new car buying experience
April 30, 2020
By chris doubleday from clinton twp,MI
What I was scared of that is what happened.When I went to register the vehicle in mine and wife name at Mississippi DMV. They refused to do it.They said it should be done at the dealers end.I really think you guys up there did not know any thing about any thing. You have been giving me false statement after false statements one run around after another. And now have caused me a big headache and unnecessary aggravationI don't think you should be allowed to mislead people, and I am making it a point to complain about your dealership to SOS and Honda Motors and who ever else need be. Also I am going to give some nasty reviews about your dealership on every and all social media. The car was not even properly prepped, it had alignment issues along with control issues and you hardly spent any time explain the mechanics of it. Here are some reasons that do come to mind why you people did what you did.You guys were outright lazy and I am really upset.You guys could not make money from getting it financed or I didn't fall for the rip off insurance scam for bells and whistles.You are ignorant of the fact that some people do have legit money to buy on cash and not get their blood sucked out from financing.You lied to me from sales tax, to joint name, to MSO. It was like pulling teeth out of you to get any thing.and you kept coming back correcting your own previously made statements.Shame on you folks.also the sos informed me that it can be corrected but not cancelled after lapse of 24 hrs.This has been the worst experience and i wish to God I hadn't bought the vehicle from you guys, by passing some decent folks out there.The guy who is running the show, Has some issues I don't know what. I think the owner of this outfit needs to be made aware.I really don't think he would appreciate it. And if he is in on it, then sooner or later he will be flying a kite then selling cars. I have seen it happen to quite a few company's in my life time.Poor performance from its employees some times become the main cause of it going down the tubes.But some where along the way he will get his for sure.Shame on him and you
1.0
new car buying experience
April 30, 2020
By chris doubleday from clinton twp,MI
What I was scared of that is what happened.When I went to register the vehicle in mine and wife name at Mississippi DMV. They refused to do it.They said it should be done at the dealers end.I really think you guys up there did not know any thing about any thing. You have been giving me false statement after false statements one run around after another. And now have caused me a big headache and unnecessary aggravationI don't think you should be allowed to mislead people, and I am making it a point to complain about your dealership to SOS and Honda Motors and who ever else need be. Also I am going to give some nasty reviews about your dealership on every and all social media. The car was not even properly prepped, it had alignment issues along with control issues and you hardly spent any time explain the mechanics of it. Here are some reasons that do come to mind why you people did what you did.You guys were outright lazy and I am really upset.You guys could not make money from getting it financed or I didn't fall for the rip off insurance scam for bells and whistles.You are ignorant of the fact that some people do have legit money to buy on cash and not get their blood sucked out from financing.You lied to me from sales tax, to joint name, to MSO. It was like pulling teeth out of you to get any thing.and you kept coming back correcting your own previously made statements.Shame on you folks.also the sos informed me that it can be corrected but not cancelled after lapse of 24 hrs.This has been the worst experience and i wish to God I hadn't bought the vehicle from you guys, by passing some decent folks out there.The guy who is running the show, Has some issues I don't know what. I think the owner of this outfit needs to be made aware.I really don't think he would appreciate it. And if he is in on it, then sooner or later he will be flying a kite then selling cars. I have seen it happen to quite a few company's in my life time.Poor performance from its employees some times become the main cause of it going down the tubes.But some where along the way he will get his for sure.Shame on him and you
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
As usual, prompt, thorough service
February 14, 2020
By MSinn from Clinton Township, Michigan
As usual, prompt and thorough service. Staff are knowledgeable and polite
5.0
As usual, prompt, thorough service
February 14, 2020
By MSinn from Clinton Township, Michigan
As usual, prompt and thorough service. Staff are knowledgeable and polite
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
Great dealer
February 8, 2020
By Robbin Mazur from Clinton Township
Always a pleasant experience. Maintenance prices seem high. I always take my accord there. The guys in the service center are always curteous and professional.
5.0
Great dealer
February 8, 2020
By Robbin Mazur from Clinton Township
Always a pleasant experience. Maintenance prices seem high. I always take my accord there. The guys in the service center are always curteous and professional.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
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5.0
p.ingrao
January 24, 2020
By p.ingrao from Macomb,Michigan
Jim Riehl's is the best!! Wouldn't go anywhere else.
5.0
p.ingrao
January 24, 2020
By p.ingrao from Macomb,Michigan
Jim Riehl's is the best!! Wouldn't go anywhere else.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
New 2020 Honda CR-V purchase
January 18, 2020
By Steve ross from Bloomfield hills
Great dealership to deal with. Alisse is a wonderful person to help you make your purchase. This was our second Honda purchase she sold us.
5.0
New 2020 Honda CR-V purchase
January 18, 2020
By Steve ross from Bloomfield hills
Great dealership to deal with. Alisse is a wonderful person to help you make your purchase. This was our second Honda purchase she sold us.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
Great Place to buy and service your car
January 13, 2020
By Susan from Shelby Township, MI
I love Friendly Honda, they always take great care of my car!!
5.0
Great Place to buy and service your car
January 13, 2020
By Susan from Shelby Township, MI
I love Friendly Honda, they always take great care of my car!!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
IT Networking Engineer - professional
January 4, 2020
By Maria M from clinton township, michigan
I especially loved the courtesy shown to me. I walked away feeling that the service and product(s) provided were top grade. The service was fast and efficient and the representatives showed genuine concern for all my needs by listening carefully and then attending to them.I will certainly recommend this dealership to friends. : )
5.0
IT Networking Engineer - professional
January 4, 2020
By Maria M from clinton township, michigan
I especially loved the courtesy shown to me. I walked away feeling that the service and product(s) provided were top grade. The service was fast and efficient and the representatives showed genuine concern for all my needs by listening carefully and then attending to them.I will certainly recommend this dealership to friends. : )
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
Friendly Cadillac Dealership
December 16, 2019
By Steve Schwesig from Clinton Township, Mi
Absolutely a wonderful experience every time we walk in the door!
5.0
Friendly Cadillac Dealership
December 16, 2019
By Steve Schwesig from Clinton Township, Mi
Absolutely a wonderful experience every time we walk in the door!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
We're glad to hear you found our staff was so knowledgeable and helpful!
5.0
George Jabowski
December 5, 2019
By Joyce Lardner from Harrison Township, Mi
This is the 2nd time we have purchased a car from George Jabowski. He is a Great Salesman. The Friendly Honda Dealer is at a very convent location. Everyone is helpful, Friendly. They also have a very nice service center. I would recommend this Honda dealer and salesman George Jabloski.
5.0
George Jabowski
December 5, 2019
By Joyce Lardner from Harrison Township, Mi
This is the 2nd time we have purchased a car from George Jabowski. He is a Great Salesman. The Friendly Honda Dealer is at a very convent location. Everyone is helpful, Friendly. They also have a very nice service center. I would recommend this Honda dealer and salesman George Jabloski.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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Dealer response
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Riehl's Friendly Cadillac. If you're ever in need of more help, please let us know!
5.0
Oil Change
November 11, 2019
By Erica Stromberg from Clinton Township
Got an oil change and was in and out within 30 minutes. They also took the extra mile and washed my car without even asking. Much appreciated!
5.0
Oil Change
November 11, 2019
By Erica Stromberg from Clinton Township
Got an oil change and was in and out within 30 minutes. They also took the extra mile and washed my car without even asking. Much appreciated!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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Dealer response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Riehl's Friendly Cadillac
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