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MegaMates FAQs
We’ve made our MegaMates system easy to navigate but if you have any questions, here are the answers. You can find everything you could ever want to know about payments, security, our users, and so much more.
If you have a question that isn’t answered here, call our 24/7 customer service team at 1-888-MegaMates and they will be happy to help.
About MegaMates
What is MegaMates?
In 1993, we spearheaded the social networking revolution when we introduced our flagship voice personals and telephone chatting systems - Telemates and Megaphone. Today, under the consolidated brand MegaMates, our company operates in over 75 U.S. metropolitan areas providing thousands of straight, gay, bi-sexual and lesbian callers a fun, interactive, safe and discreet place to call, and chat with like-minded singles.
Are the people on MegaMates paid to talk to me?
No, everyone you hear on our system is a regular person, just like you.
How old do I have to be to call MegaMates?
All callers must be 18 years old or over to use MegaMates.
What kinds of people call MegaMates?
People like you! We do not hire people to use our system, everyone you hear is a regular person looking for the same things you are.
Is MegaMates private and confidential?
Yes, the other people on the system have no way of getting any information about you unless you give it to them. They won’t know your phone number, address or real name.
Is my information secure?
Most definitely! Unlike other sites we do not require you to share information about yourself to anyone if you do not feel comfortable. No one can see your phone number or know your name.
Using MegaMates
How can I start meeting new people through MegaMates?
- Call your local number.
- Dial in and create your mailbox.
- Record your personal ad, describing yourself and what you’re looking for.
- Enter your statistics so you can use our Matching Menu.
- When you hear someone interesting, send them a message to strike up a conversation.
- After messaging, you can send them a request to connect one on one. There, you can have a private chat about whatever you want!
What is Direct Connect?
Connect with members when they are not on the system. By activating Direct Connect, you can initiate and receive calls any time of day. Be available for a connection 24/7 if you want to be!
What is Live Chat?
The fastest way to connect on our system is with Live Chat. Browse members online and when you hear someone that really sparks for you, send a Chat Request.
What is the Matching Menu?
Our Computerized Matching will help you find a person that meets your specific criteria. You’ll be asked a few simple questions and depending on your answers we will find you all the callers right for you.
What can I use for free?
We give you more free features than any other Voice Personals Chat company. It’s FREE to set up a mailbox, record a public message and browse other callers’ profiles. Send messages FREE and accept Live Chat Invites FREE. We are the only phone chatting service to give you unlimited usage subscriptions. Other companies charge by the minute. For some of our advanced features we offer low-priced, flat-rate, unlimited usage subscriptions.
It’s also free to:
- send messages
- receive message alerts
- accept Live Chat requests
- listen to Pre-Paid Priority Messages
- accept Direct Connect calls from members
- use our matching menu
With this much available for free, the choice is clear!
What is Message Retrieval?
Message Retrieval allows you to listen to messages in your mailbox sent to you by other callers.
What is a Pre-Paid Message?
Send a Pre-Paid Priority Message and guarantee that the caller you’re interested in will hear your message. They won’t need to worry about having Message Retrieval. Ordinary messages can’t be opened by users without Message Retrieval.
Mailboxes
What is a Mailbox and how is it used?
A Mailbox holds your Public Message to others on the system to let them know who you are and what you are looking for. It is where people can leave messages for you, add you to their Hot List or connect one on one for a Live Chat. Even if you are not on the system, your mailbox will speak for you so people can leave a message for you to pick up next time you call in. You can even have notifications sent to your phone when you receive a message!
What do I do if I forget or lose my mailbox number or pin code?
Your mailbox number gives you access to MegaMates and your pass code is like your bank PIN number, so it is important to keep it private and not to share it with anyone. To protect yourself and your mailbox from fraudulent use, call our friendly, 24-hour Customer Service at 1-888-MegaMates if you lose your numbers. For your security, you will be asked to verify your personal information.
How long will my Mailbox last?
Your Mailbox will last as long as you want, as long as it remains active. To keep your Membership active you need to log in and use it. If your Mailbox remains unused for a period of 3 months it will be deactivated and you will forfeit any time or Pre-Paid Messages left in it.
What is not acceptable in a Public Message?
We want everyone to have an enjoyable, satisfying experience using our system. We will not tolerate:
- Any discrimination based on age, gender or race.
- Any references to illegal activity.
- Threats of violence or harm.
What if I receive a message that I find really interesting?
When you receive a message from someone who interests you, and we know you will, you can instantly exchange private messages with them, just like sending a voicemail that they’ll hear right away. When you’re ready, send a chat request to connect with them live in a private conversation.
Can I access my mailbox from any phone?
Yes!!
What should I do if someone asks for my mailbox number or pin code online?
DO NOT GIVE IT TO THEM. No one from MegaMates will ever contact you while you are on the system. If you receive a message from someone claiming to be from MegaMates, make sure you block and report them after hearing their message or greeting.
What should I say in my Public Message?
Your public message introduces you to other callers, so don’t be shy! This is your chance to share what’s special about you. Relax and take your time because the best greetings get the most responses! Here are some tips for recording a public message that will get you noticed:
- Keep your tone positive! Do you sound approachable? Remember, people are attracted to confidence so speak clearly and remember to smile.
- Show off the real you by sharing your best features, interests, and passions. Think about what will make you stand out to other callers and let them know!
- Most importantly, tell them what you’re looking for! Asking for what you want is the best way to get it.
- It’s okay to call MegaMates with your friends but, remember, if there’s more than one of you on the line, you each need to say your name in your public message.
- Listen to your public message when you’re done to make sure it’s the way you want it, and that it can be heard clearly. If you change your mind or what you’re looking for, you can record a new one any time you want.
How can I listen to my messages?
Once you have logged into your mailbox, you will hear if you have messages or not. You can press 1 at the Main Menu to listen to them. After you hear each message, you will hear options on what to do next. Answer or ignore; the choice is up to you!
What do I do if I receive a message from a caller that I'm not interested in?
If you’re just not interested in hearing from that person again, you can block them by pressing 8 after hearing their message, or by pressing 7 if you have looked them up by their box number. You won’t hear them again and they won’t hear you.
If you think they are doing something they shouldn’t, you can also report them to our quality department from the same menu. You can also speak to one of our customer service agents by pressing *9 (Star-9) from any menu.
Payments and Billing
What payment methods do you accept?
You may pay with a Credit, Debit, or Pre-Paid Credit Card from Visa, MasterCard, American Express, or Discover. You may also pay using Check-by-Phone or Western Union, or send us a Check or Money Order through the mail. Learn more about each payment option.
Can I purchase MegaMates packages online?
Yes, you can purchase online and we will even include an added bonus of 2 Pre-Paid Priority Messages and 1 day of Message Retrieval when you buy any package. Just visit https://secure.megamates.com/buy and follow the instructions on the page.
Can I send a check or cash in the mail?
Checks can actually be used over the phone if you are a U.S. customer. U.S. and Canadian customers can pay by Western Union if you want to use cash to purchase.
You can also mail in your payment using money order or check to:
Social Tech Unlimited
PO Box 23818
San Diego, CA 92193-3818
We are not liable for your money getting lost in the post.
Is my credit card/personal information secure?
Yes. Since 1993, we have been approved by the top banks in North America to provide secure credit card processing for our members. All credit cards presented are securely directed to the financial institution that issued the card.
How will charges appear on my credit card statement?
When you use a credit or debit card to place your order online or on the phone, we use the discrete billing name of Progressive Computing LLC to keep your purchases private.
What types of packages can I purchase on MegaMates?
MegaMates has more free features than any of our competitors but that doesn’t mean we don’t have a lot of extra perks for those who purchase the full experience. The best part about us is that you’ll never have to count the minutes. We offer flat-rate, unlimited-use daily, weekly and monthly packages that will give you all the features you need to find someone special. Learn more about out our paid packages.
What if I want to be informed of specials, promotions, and events?
Log into the system regularly and you’ll be kept up to date on all our promotions and specials.
Want the full experience?
MegaMates offers more free features than any other chatline but it takes a package to get the full experience. Whether you’re looking to chat or start a new adventure, you’ll find it faster with the added benefits of a package from MegaMates!
Purchasing online is easy and includes awesome bonuses of 2 Pre-Paid Priority Messages and 1 day of Message Retrieval.
Buy Unlimited Use Packages
